Refund and Returns Policy

Refund and Returns Policy

Eligibility: Items must be returned within 30 days of purchase in their original condition, unworn, and with all tags attached.

Process:

1. Contact our customer service team at business@urbanvibeltd.com to initiate a return.
2. Package the item securely and include the original packing slip.
3. Ship the item to the return address provided by our customer service team.

Refunds: Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item. Shipping fees are non-refundable.

Exchanges: If you wish to exchange an item, please contact us to arrange the exchange. We will ship the new item once we receive the returned item.

Non-Returnable Items: Sale items, gift cards, and items marked as final sale are not eligible for return or exchange.

Thank you for shopping with Urban Vibe Ltd. We appreciate your business and are here to help with any questions or concerns.